Privacy Policy

11php ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who uses our online gaming platform. This Privacy Policy describes how 11php collects, processes, stores, and protects personal information in connection with the services we provide to Filipino players and other users of the platform.

This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on 11php, making a deposit, or otherwise using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the 11php platform.

11php collects the following categories of personal data from players and platform users:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance (e.g., self-exclusion records).

11php collects personal data through the following means:

• Direct registration: When you create a 11php account, you provide identity and contact information directly.
• Payment transactions: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or other supported methods, financial data is collected and processed.
• Identity verification (KYC): When you submit documents for account verification, we collect copies of government-issued IDs and supporting documents.
• Platform usage: As you use 11php, we automatically collect technical and usage data through cookies, log files, and analytics tools.
• Customer support: When you contact our support team via live chat or email, we collect the content of your communications and any information you provide.
• Responsible gaming tools: When you set deposit limits, request self-exclusion, or use other responsible gaming features, we record those preferences and actions.

11php uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your 11php account.
• Service delivery: To provide access to games, process bets, and deliver winnings.
• Payment processing: To facilitate deposits and withdrawals through your chosen payment method.
• Identity verification: To verify your age (21+) and identity in compliance with applicable regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized account access.
• Responsible gaming: To monitor gaming patterns, enforce self-exclusion requests, and provide responsible gaming tools to players who need them.
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services.
• Legal compliance: To comply with applicable Philippine laws, regulatory requirements, and lawful requests from competent authorities.
• Platform improvement: To analyze usage patterns and improve the performance, features, and user experience of the 11php platform.
• Marketing communications: To send you promotional offers and updates about 11php — only where you have given your consent, and always with an easy opt-out option.

Under the Philippine Data Privacy Act of 2012, 11php processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and 11php — i.e., to provide the gaming services you have registered for.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements and gaming regulations.
• Legitimate interests: Processing is necessary for 11php's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

11php does not sell or rent your personal data to third parties. We may share your data only in the following limited circumstances:

• Payment processors: We share necessary financial data with payment service providers (such as GCash, PayMaya, and banking partners) solely to process your transactions.
• Game providers: Certain technical data may be shared with our licensed game content providers to facilitate gameplay and resolve technical disputes.
• Identity verification services: We may use third-party KYC providers to verify your identity documents. These providers are bound by strict confidentiality obligations.
• Regulatory and law enforcement authorities: We may disclose your data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities when required by law or lawful order.
• Professional advisors: We may share data with our legal, accounting, or auditing advisors under strict confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom we share data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific service they provide to 11php.

11php retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active accounts: Personal data is retained for the duration of your active account relationship with 11php.
• Closed accounts: Following account closure, we retain your data for a minimum of five (5) years to comply with Philippine anti-money laundering regulations and gaming record-keeping requirements.
• Self-exclusion records: Records of self-exclusion requests are retained indefinitely to prevent re-registration during an exclusion period and to support responsible gaming compliance.
• Marketing data: If you withdraw consent for marketing communications, we will cease sending marketing materials promptly and remove your data from marketing lists within a reasonable timeframe.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our data retention procedures.

11php implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 11php platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that only authorized 11php personnel can access personal data, on a need-to-know basis.
• Regular security assessments and penetration testing of the platform.
• Secure data storage infrastructure with redundancy and backup procedures.
• Staff training on data protection obligations and security best practices.

While 11php takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 11php will notify you and the National Privacy Commission in accordance with applicable legal requirements.

11php uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies may be used:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymized data about how players use the platform, helping us identify areas for improvement. These are only set with your consent.
• Functional cookies: Used to remember your settings and personalize your experience, such as your preferred language or game lobby layout.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access attempts.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 11php platform.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11php:

• Right to be informed: You have the right to know what personal data 11php holds about you and how it is being used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data 11php holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that your personal data be provided to you in a structured, commonly used format.
• Right to lodge a complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact the 11php support team at [email protected]. We will respond to all valid requests within thirty (30) days.

11php is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Registration on 11php requires confirmation that you are at least 21 years of age, and we employ age verification measures to enforce this requirement.

If we become aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 11php, please contact us immediately at [email protected].

11php reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via their registered email address or mobile number, or by displaying a prominent notice on the platform.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the 11php platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 11php protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 11php Data Privacy team: