Terms & Conditions

These Terms & Conditions ("Terms") govern the relationship between 11php ("the Platform," "we," "us," or "our") and any individual ("you," "the Player," or "the User") who accesses, registers on, or uses the 11php website and its associated services.

By accessing the 11php platform — whether by browsing the website, creating an account, making a deposit, or placing a wager — you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them.

These Terms apply in addition to any game-specific rules, bonus terms, or promotional conditions that may be published on the 11php platform from time to time. In the event of any conflict between these Terms and any game-specific or promotional rules, these Terms shall prevail unless expressly stated otherwise.

To register and use 11php, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age, as required under Philippine gaming regulations. 11php strictly prohibits access by minors.
• You must be legally permitted to participate in online gaming activities under the laws of your jurisdiction. It is your sole responsibility to verify that online gaming is lawful where you reside.
• You must not be a resident of any jurisdiction where online gaming is prohibited or restricted by applicable law.
• You must not be acting on behalf of another person or entity when registering or using 11php.
• You must not be a current employee, contractor, or immediate family member of an employee of 11php or any of its affiliated game providers.
• You must not have been previously excluded or banned from 11php or any affiliated platform.

11php reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending verification.

To access real-money gaming on 11php, you must create a registered account. The following conditions apply to all 11php accounts:

• One account per person: Each individual may hold only one active 11php account. Creating multiple accounts — whether under the same or different identities — is strictly prohibited and will result in immediate suspension of all associated accounts.
• Accurate information: You must provide truthful, accurate, and complete information during registration, including your full legal name, date of birth, Philippine mobile number, and any other details requested. Providing false information is a material breach of these Terms.
• Account security: You are solely responsible for maintaining the confidentiality of your 11php login credentials (username and password). You must not share your login details with any third party. 11php will not be liable for any losses resulting from unauthorized access to your account caused by your failure to keep your credentials secure.
• Non-transferability: Your 11php account is personal to you and may not be transferred, sold, or assigned to any other person.
• Verification: 11 php may require you to complete identity verification (KYC) before processing withdrawals or at any other time deemed necessary. Required documents may include a government-issued ID, proof of address, and proof of payment method ownership.

11php reserves the right to refuse account registration to any applicant at its sole discretion, without obligation to provide a reason.

All financial transactions on 11php are conducted in Philippine Peso (₱). The following terms apply to all deposits and withdrawals:

• Accepted payment methods include GCash, PayMaya, BPI, BDO, Metrobank, and other methods listed on the Payment Methods page. Available methods may change without prior notice.
• Minimum deposit: The minimum deposit amount is ₱50 unless otherwise stated for a specific payment method or promotion.
• Deposits are credited to your 11php account balance upon successful confirmation from the payment provider. 11php is not responsible for delays caused by third-party payment processors.
• Withdrawals are processed to the same payment method used for the original deposit, where technically possible. 11php reserves the right to request additional verification before processing any withdrawal.
• Withdrawal processing times vary by payment method. GCash and PayMaya withdrawals are typically processed within the same business day, subject to verification requirements.
• Funds in your account do not accrue interest. 11php is not a financial institution and your account balance does not constitute a deposit in any banking sense.
• Currency: All balances, bets, and payouts are denominated in Philippine Peso (₱). 11php does not accept foreign currency deposits.
• Chargebacks: Initiating a chargeback or payment reversal through your bank or payment provider without first contacting 11php support is a breach of these Terms and may result in immediate account suspension.

11php offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general conditions, in addition to any specific terms published alongside each offer:

• Bonuses are available to registered players who meet the eligibility criteria specified for each promotion. Unless stated otherwise, bonuses are available to Philippine residents only.
• Wagering requirements apply to all bonuses. Bonus funds and any winnings derived from bonus funds may not be withdrawn until the applicable wagering requirement has been met. The specific wagering multiplier for each bonus will be stated in the promotion's terms.
• Bonuses may only be used on games specified in the promotion. Certain games — including live dealer tables and specific slots — may contribute differently to wagering requirements or may be excluded entirely.
• 11php reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, including in cases where a player is suspected of bonus abuse.
• Bonus abuse — including but not limited to creating multiple accounts to claim bonuses, exploiting technical errors, or using strategies designed to circumvent wagering requirements — is strictly prohibited and will result in forfeiture of all bonus funds and potential account closure.
• Only one bonus may be active at a time unless explicitly stated otherwise in the promotion's terms.

The following rules apply to all gaming activity on the 11php platform:

• All games available on 11php — including live casino, slots, bingo, sports betting, and sabong — are governed by their respective game rules, which are accessible within each game interface.
• All bets placed are final once confirmed. 11php does not accept requests to cancel or reverse confirmed bets except in cases of a verified technical error on the platform's part.
• In the event of a technical malfunction, disconnection, or system error during gameplay, 11php will make reasonable efforts to resolve the issue fairly. However, 11php cannot guarantee the continuity of any gaming session and shall not be liable for losses resulting from technical interruptions beyond its reasonable control.
• Game outcomes for RNG-based games (slots, virtual games) are determined by certified random number generators. Live dealer game outcomes are determined by physical game events conducted by professional dealers in licensed studios.
• 11php reserves the right to void any bet or game round where there is evidence of technical error, data corruption, or manipulation.
• Minimum and maximum bet limits apply to all games and may vary by game type, table, and player account status.

The following conduct is strictly prohibited on the 11php platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Registering more than one account, or registering on behalf of another person.
• Providing false, misleading, or fraudulent information during registration or verification.
• Using the platform for any money laundering, fraud, or other illegal financial activity.
• Exploiting software bugs, glitches, or vulnerabilities to gain an unfair advantage.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform in place of a human player.
• Colluding with other players to manipulate game outcomes, particularly in live poker or other competitive formats.
• Attempting to access another player's account without authorization.
• Engaging in any conduct that disrupts the experience of other players or the normal operation of the platform.
• Circumventing any self-exclusion, deposit limit, or responsible gaming tool implemented on the platform or requested by the player.

11php is committed to promoting safe and responsible gaming for all Filipino players. We recognize that gambling can become harmful for some individuals, and we take our duty of care seriously.

• Age restriction: 11php is strictly a 21+ platform. We employ age verification measures and will suspend any account found to belong to a minor.
• Deposit limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Once set, limits cannot be increased for a cooling-off period of at least 24 hours.
• Session reminders: Players may configure session time reminders to help manage their gaming time.
• Self-exclusion: Players who feel they need a break from gaming may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality checks: Players may enable periodic pop-up notifications showing their session duration and net gaming activity.

If you are concerned about your gaming habits or those of someone you know, please visit the Responsible Gaming page for more information and support resources.

All content on the 11php platform — including but not limited to the 11php brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of 11php or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the 11php platform solely for your personal, non-commercial gaming purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from the 11php platform without prior written consent from 11php.

To the fullest extent permitted by applicable Philippine law, 11php and its officers, directors, employees, and affiliates shall not be liable for:

• Any direct, indirect, incidental, special, or consequential losses arising from your use of or inability to use the 11php platform.
• Any loss of funds resulting from unauthorized access to your account due to your failure to maintain the security of your login credentials.
• Any interruption, suspension, or termination of the platform or any game, whether due to technical failure, maintenance, or circumstances beyond 11php's reasonable control.
• Any inaccuracy in game results caused by data transmission errors or third-party system failures.
• Any losses arising from your reliance on information published on the platform, including odds, statistics, or promotional content.

Nothing in these Terms shall limit 11php's liability for fraud, gross negligence, or any other liability that cannot be excluded under Philippine law.

11php reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete identity verification within a reasonable timeframe.
• Receipt of a self-exclusion request from the account holder.
• Regulatory requirement or instruction from a competent authority.

Upon termination for cause, 11php reserves the right to withhold any balance pending investigation. If no wrongdoing is established following investigation, any remaining legitimate balance will be returned to the player via their registered payment method.

Players who wish to voluntarily close their account may do so by contacting 11php support. Voluntary account closure requests will be processed within five (5) business days.

11php reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, 11php will notify registered players via the email address or mobile number associated with their account, or by displaying a prominent notice on the platform.

Your continued use of the 11php platform following the publication of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cease using the platform and may request account closure.

It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms — including any question regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

11php operates in compliance with applicable Philippine gaming regulations. Players are responsible for ensuring that their use of the platform complies with the laws of their own jurisdiction.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 11php support team: