Gaming should always be fun — never a source of stress or financial harm. At 11php, we take our duty of care seriously. This page outlines the tools, policies, and resources we provide to help every Filipino player stay in control.
11php is strictly for adults aged 21 and above. Age verification is required for all accounts. Underage gambling is illegal and harmful.
At 11php, we believe that online gaming is one of the most exciting forms of entertainment available to Filipino players today. From live casino tables and slots to bingo and sabong, there's something for everyone on our platform. But we also know that for some players, gaming can become more than just entertainment — and that's something we take very seriously.
Responsible gaming is not just a checkbox for 11php. It's a core part of how we operate. We've built a range of tools directly into the platform to help you manage your gaming activity, set personal limits, and take a break when you need one. These tools are available to every registered player, free of charge, at any time.
We also work to identify players who may be showing signs of problem gambling, and our support team is trained to respond with care and without judgment. If you or someone you know needs help, we're here — and so are the professional support organizations listed on this page.
All players must be at least 21 years old to register and play on 11php. We verify age during registration and may request ID documents at any time.
Set daily, weekly, or monthly deposit limits on your account to keep your spending within a budget you're comfortable with.
Request a temporary or permanent self-exclusion at any time. Once active, your account will be locked and you will not be able to log in or receive promotions.
Set a maximum session duration so the platform reminds you when you've been playing for a while. Taking regular breaks keeps gaming enjoyable.
Every tool below is available directly inside your 11php account. No need to call anyone — just go to your account settings and take control.
Choose a daily, weekly, or monthly cap on how much you can deposit into your 11php account. Limits take effect immediately when reduced, and require a 7-day cooling-off period to increase — giving you time to reconsider.
Set a maximum amount you're willing to lose over a given period. Once your loss limit is reached, your account will be temporarily restricted from placing further bets until the period resets.
Configure session alerts that notify you after 30, 60, or 90 minutes of continuous play. You can also set a hard session limit that automatically logs you out when the time is up.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended and all marketing communications are paused.
For players who need a longer break, self-exclusion locks your account for a minimum of 6 months or permanently. Contact our support team at [email protected] to activate this option immediately.
Review your full gaming history — deposits, withdrawals, bets placed, and time spent — directly from your account dashboard. Transparency helps you stay aware of your habits.
Problem gambling can develop gradually — and it's not always easy to recognize in yourself. The questions on the right are a simple self-check tool. If you answer "yes" to two or more of them, it may be worth taking a step back and speaking to someone you trust, or reaching out to our support team.
Remember: asking for help is a sign of strength, not weakness. Thousands of Filipino players have used 11php's responsible gaming tools to regain control and keep gaming enjoyable.
Do you find yourself spending more money on gaming than you originally planned?
Have you ever borrowed money or sold something to fund your gaming activity?
Do you feel restless, irritable, or anxious when you try to cut down or stop playing?
Have you tried to win back money you've lost by playing more — also known as "chasing losses"?
Has gaming started to affect your relationships with family, friends, or your work performance?
Do you hide your gaming activity or the amount you spend from people close to you?
Do you think about gaming frequently — even when you're doing other things?
Have you ever used gaming as a way to escape from problems, stress, or difficult emotions?
Requesting a self-exclusion on 11php is straightforward. Here's how to do it:
Visit the 11php platform and log in using your registered mobile number or email address and password.
Navigate to your profile menu and select "Responsible Gaming" or "Account Settings" from the dropdown.
Choose the self-exclusion option and select your preferred duration — 6 months, 1 year, 5 years, or permanent exclusion.
Review the terms of your self-exclusion and confirm. Your account will be locked immediately and you will receive a confirmation via SMS or email.
If you have trouble accessing your account settings, contact our support team directly at [email protected] and we will process your self-exclusion request immediately.
When a self-exclusion is active on your 11php account, the following restrictions apply immediately and without exception:
For permanent self-exclusions, the restriction does not expire. If you wish to discuss your situation after a minimum of 5 years, you may contact our support team — but reinstatement is not guaranteed and is subject to a thorough review process.
Whether you're a casual player or a regular on 11php, these habits will help keep your gaming experience positive and sustainable.
Decide how much you're comfortable spending before you open the platform — and stick to it. Only gamble with money you can afford to lose. Never use rent, grocery, or bill money for gaming.
Treat gaming as entertainment, not a source of income. The house always has an edge over time. Enjoy the experience for what it is — a fun way to unwind after a long day in Manila or Cebu.
Step away from the screen regularly. Use 11php's session time reminders to prompt yourself. A short break helps you stay clear-headed and makes the gaming experience more enjoyable overall.
If you've hit your loss limit for the day, stop. Chasing losses by placing bigger bets is one of the most common patterns in problem gambling — and it almost always makes things worse.
Avoid gaming when you're emotionally vulnerable, tired, or under the influence of alcohol. These states impair judgment and can lead to decisions you'll regret the next morning.
If gaming is causing stress in your life, talk to a family member, a close friend, or a professional counselor. You don't have to figure it out alone — and the people who care about you will want to help.
Under Philippine law and the regulations of the Philippine Amusement and Gaming Corporation (PAGCOR), online gambling is restricted to individuals who are at least 21 years of age. This is not just a platform rule — it is a legal requirement, and 11php enforces it strictly.
During registration, all players are required to confirm their age. 11php also conducts Know Your Customer (KYC) verification, which may require you to submit a valid government-issued ID such as a PhilSys National ID, passport, driver's license, or SSS/GSIS card. Accounts that cannot be verified as belonging to a player aged 21 or above will be suspended immediately.
If you are a parent or guardian and you believe a minor may have accessed 11php using your device or account details, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
We also strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gaming platforms.
You must be at least 21 years old to register and play on 11php. This applies to all games on the platform — live casino, slots, bingo, sports betting, and sabong.
If you or someone you know is struggling with problem gambling, professional help is available. The following organizations provide confidential support to Filipino players.
The Philippine Amusement and Gaming Corporation operates responsible gaming programs for Filipino players. PAGCOR's responsible gaming framework includes player protection measures across all licensed operators in the Philippines.
The NCMH provides mental health services across the Philippines, including support for behavioral addictions. If gambling is affecting your mental health, reaching out to a professional counselor is a positive step forward.
Our support team is available 24/7 via live chat on the platform. For responsible gaming requests — including self-exclusion, deposit limits, or account cooling-off — contact us at [email protected] and we'll respond promptly.
Gaming is at its best when it's fun, controlled, and within your means. Set your limits, use our tools, and enjoy everything 11php has to offer — the right way.
Must be 21+ to play. Gambling can be addictive — please play responsibly.